Porting a Number to Digis

Your Digis Phone Service comes with a new working telephone number that you can begin using immediately. The number is printed on the adapter. If you have an existing working phone number that you wish to use on the Digis Phone Service, we can "Port" that number to Digis to replace the number we assigned, which takes about 20-30 calendar days. To port your number, please follow these steps:

1) The number you wish to port must be active with your current phone company.

2) A "Letter of Authorization" must be submitted electronically by clicking HERE. If you need assistance in filling out the form or have any questions, call Customer Service at 1-888-DIGIS-88.

3) Use a copy of your current phone bill to fill out the online form.

4) We will process the port request and email you a confirmation. Keep your porting number active with your existing provider until we notify you via e-mail that the port has completed.

Phone Setup Options when Porting

If you are porting your phone number to Digis, there are three options to choose from in setting up your phone service:

1) CALL FORWARDING OPTION (Recommended): Call Forward your porting number to the Digis number that we assign when we ship the phone adapter to you, and start using the Digis Phone Service to make and receive all your calls. If you don't have call forwarding, contact your current phone company to have it added. Once you have forwarded your calls to the Digis assigned number, click on this link: Phone Setup.

2) TWO PHONE OPTION: Keep your existing phones hooked up to your current phone service, and set up your Digis Phone adapter with a phone plugged into it. When your existing phones quit ringing and the Digis phone starts ringing, the port has completed. At that time, follow this link that will show you how to set up all phones in your home to use the Digis Phone Service beginning with Step 9. To proceed with setting up your Digis Phone adapter, click on this link: Phone Setup.

3) WAIT FOR PORT OPTION: You can wait to hook up the Digis Phone Service until you notice that the port has completed. The downside to this option is that you may miss calls. Several companies are involved in the porting process and once the port completes it may take a few days for us to notify you. However, callers will be able to leave messages on your Digis voicemail. You can configure the voicemail online by clicking on this link: http://phone.digis.net to notify you via e-mail or text message when you receive a message. When you receive the confirmation e-mail indicating that the port has completed, set up your phone service by following this link: Phone Setup.

Important Porting Information

1) PRE-CONFIGURED ADAPTER: Once we process your porting request, we immediately configure your phone adapter with your porting number, so calls made from a phone attached to the adapter will show your porting number on the outbound caller ID before the port has completed. This is normal.

2) DON'T CANCEL: After 20-30 calendar days, you may notice that the port has completed several days before we notify you. Do not cancel your existing phone service until notified via e-mail of the port completion.

3) PORT STATUS: To check your port status, please e-mail phoneadmin@digis.net with your name and phone number, and we'll respond with the status.

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