EMAIL DIGISJOBS@CORP.DIGIS.NET AND INCLUDE YOUR RESUME AND REFERENCE JOB NUMBER IRTSL33F IN THE SUBJECT LINE.

JAB Broadband, Digis, and Skybeam comprise one of the nation’s largest fixed wireless broadband service providers. Together, we provide wireless broadband internet and digital voice telephone service to residential and business customers in Colorado, Wyoming, Utah, Idaho, and Texas. Utilizing the latest wireless technology, JAB’s network provides exceptional performance, security, and reliability – all at low everyday prices.

General Summary

The Install-Repair Technician position is responsible for troubleshooting and repairing high-speed wireless internet service for customers. This position is also responsible for basic maintenance of company equipment and assigned vehicle.

Principal Duties and Responsibilities

• Perform onsite customer installations; mount antenna/reflector on roof; run wiring from outside antenna to inside wall plate/plug; fasten wiring to outside roof/wall or run cable through attic to inside wall.
• Communicate in a professional manner with customers concerning the placement/appearance of the installation and completion of paperwork.
• Address customer questions/concerns using a courteous and professional approach.
• Clean up after customer installation; includes boxes, pieces of cable, sheetrock dust from cutting wall plate hole, etc.
• Set up VoIP telephone equipment and test for proper functionality.
• Perform onsite customer repairs; align the antenna with the transmitter to achieve optimal performance; change the mount to adjust for new obstacles; move the mount; replace the antenna/radio; replace wiring or connectors which may not have been functioning properly.
• Perform maintenance on company vehicle as directed by management; wash the van; ensure that oil changes and maintenance are conducted in a timely manner.
• Determine which tools are needed for scheduled installations and organize and load equipment into the van as needed.
• Perform basic PC and LAN set-up and repair.
• Assist customers with Initial PC Configuration; email account setup, LAN setup and basic ISP use.
• Additional responsibilities and duties may be assigned.

Requirements

Knowledge and Skills Required

• High School diploma required; minimum 1-3 years of related experience.
• Must have a valid drivers license.
• ISP installation and repair experience is preferred.
• Basic carpentry/electrician skills; ability to use drills, wrenches, saws, wire cutters/scissors, crimping tools and ladders.
• Experience with LAN/Networking CAT5 cabling skills (RJ-45 connectors).
• Strong technical skills – specifically with networking and computer configuration.
• Physical ability to climb steep roofs (to mount hardware) and to crawl through hot, cramped, attic spaces.
• Excellent oral and interpersonal communication skills.
• Ability to troubleshoot and solve issues; quickly learn and adapt to new concepts.
• Ability to maintain confidentiality.
• Must comply with Company and OSHA established safety policies and requirements.

Working Conditions

Must be able to work safely in a field environment. Must be adept at working in adverse weather conditions. Must be able to climb a ladder and work in an elevated position. Must be able to safely lift and carry heavy or awkward objects (100 lbs. or over.) Responsibilities may require weekend and/or evening work. Daily travel within our geographical footprint.

Disclaimer

This job description is not meant to be an all-inclusive statement of every duty and responsibility which will ever be required of an employee in this position. However, the employee will be held responsible for all duties assigned.

It is the policy of the Company to provide equal opportunity for employment to any employee or applicant, irrespective of race, color, religion, sex, age, marital status, sexual orientation, genetic information, or national origin, or any other legally protected characteristic.

All employees must be authorized to work in the United States. Equal opportunity for employment shall also be extended to those qualified individuals with handicaps who apply for, or are employed by JAB/Skybeam/Digis.

JAB/Skybeam/Digis is a drug-free work environment.

Those candidates offered employment are required to pass a drug test and background investigations.

Employment with the Company is contingent on successful completion of the drug test, MVR check, and background investigations.